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RapidSwitch Jan 2012 Survey

We regularly canvass our customers’ opinions to ensure we are delivering the most relevant “products and services for their needs and to get feedback on our service levels. The results from our recent customer survey has been collated and the feedback is below.

Top 3 most important hosting features

  1. 100% uptime guarantee
  2. Low pricing
  3. DDoS protection

Top 3 reasons for choosing RapidSwitch as a hosting provider

  1. Price and value
  2. Quality of service
  3. Recommendations


Our Responses

We are delighted that our 100% uptime guarantee remains the most important aspect of our service for our customers. We remain fully committed to delivering cost-effective solutions without compromising reliability.

DDoS prevention and security is a hot topic and the moment and we are we are investigating cost-effective options for DDoS protection that are in-line with our principles on value for money.

Top 3 requested features:

  1. IPv6 implementation
  2. DDoS protection
  3. Multi-datacentre redundancy for services

Our Responses

As IPv4 space has been running low we have been working in the background on a long term network upgrade. Our customers will be aware of network upgrades for IPv6 and MPLS services are in progress, expected completion is Summer 2012.

As mentioned earlier, we are investigating cost-effective options for DDoS protection.

Multi-datacentre resilience is something we can offer and we are continually looking to help customers develop highly resilient, multi-site hosting options. Contact us for further information if you're interested.



Results Highlights

  • Our ISO 27001 and 9001 accreditations are very important to our customers
  • The majority of respondents rate our support and maintenance as excellent across all categories
  • The majority of customers will certainly use RapidSwitch in future
  • 93% of customers rate our service overall as Excellent or Good

Areas of improvement

  • Documentation on our products, services, and support
  • Awareness of the additional services we can offer, not listed on the order form

Our Responses

We have setup a product and services mailing list for news of product offerings (with full opt-out capability) to keep customers informed with the latest product offerings.

We are preparing a clearer SLA for the support services we offer customers and we will be looking to introduce self-help documentation for customers.

We hope all our customers will continue to participate in our surveys and look to shape the future of hosting at RapidSwitch.