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Service Guaranteed

Choose from our 3 service levels to further customise your RapidSwitch support requirements.

RapidSwitch Service Levels

Our standard support applies to all servers but customers can choose to go completely unmanaged and save costs, or have an enhanced service level that covers quicker response times for hardware fixes.

Support is available via e-mail or telephone and we have staff on-site at every one of our datacentres 24x7x365, giving you the quickest possible response times as standard.

But not all requirements are the same and not all platforms demand the same level of care. We believe you should only pay for what you need, when you need it.

We call this approach: self-managed systems, with service-on-demand.

This guarantees that we provide the lowest possible prices for quality systems and infrastructure, but also ensures you get high-quality, fully dedicated support when required.

Unmanaged Proactive M&A Premium
Lifetime hardware replacement included included included
Unlimited SMS / Email alerts included included included
Unlimited reboots included included included
24x7x365 Staff Monitoring and alerting (10 mins) included included
On-site proactive diagnosis included included
Proactive reboot [1] included
Proactive hardware replacement [2] included
RAID Monitoring [3] included
Permanent KVM / management connection included
Operating system updates [4] included
Free OS re-installs included
Guaranteed response time 120 mins 60 mins 30 mins [5]
Contact us for further information

Case Studies & Testimonials


Multiplay is a gaming services company with an exceptional reputation for multiplayer games hosting.


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RapidSwitch provides secure dedicated hosting for the UK’s leading integrated planning and design consultancy Barton Willmore.



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Documents Online are dedicated to making electronic document management (EDM) affordable and available to organisations of all sizes, from SME’s upwards.



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Streaming Wizard

Streaming Wizard turns to RapidSwitch for flexible bandwidth.

Just wanted to praise you regarding my recent server order. Very fast setup time, and I was updated along the way. I'm extremely impressed with this high level of service. This is by far, the best experience I have ever had with any hosting company.

James Hutchby